Customer Service for the Tennis Professional by Jorge Andrew
PTR International Master Professional & USPTA Master Professional. Presented by Professional Tennis Registry
How do you define customer service? What does your first impression say about you as a professional and service provider? Learn the key components of customer service and how you can create a "Wow!" experience for your customers to increase your business.
Jorge Andrew is the Director of Tennis Operations for the Lexington County Recreation Commission in Lexington, S.C. He oversees two large state-of-the-art facilities with a total of 51 courts. He is a PTR International Master Professional and a USPTA Master Professional, a Member of the USTA South Carolina Hall of Fame and the immediate Past President of the PTR. He currently serves on the USTA National Local Play and Competition Committee, and the USTA Southern Junior Team Tennis Committee, as Chairman of the USTA South Carolina Tennis Coaches Committee. He has received the USTA/USPTA Community Service Award and the USTA Southern 10 And Under Trainer of the Year. PTR named Jorge the PTR Professional of The Year in 1991, and Jorge won the USPTA Southern Professional of the Year award in 2006. He is former Venezuelan Davis Cup player and captain, Jorge played on the professional tour for more than ten years, including appearances at all four Grand Slams tournaments. His highest ATP ranking was 61st doubles.
Lunch at noon, presentation at 12:30.